General Terms and Conditions of Sale

These General Terms and Conditions of Sale define the terms and conditions under which Chouchou Hôtel provides its services and enters into bookings with its guests. By making a booking, the guest acknowledges having read and accepted all of the following provisions.

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1. Hotel identification

• Company name: HOTELIERE BELFAST HELDER
• Legal form: SAS
• Share capital: €11,067,509
• RCS: 811 350 081 R.C.S PARIS
• VAT identification number: FR45 562050021
• Head office: 11, rue du Helder 75009 PARIS
• Phone: 01 87 44 54 79
• Email: contact@chouchouhotel.com
• Website: https://www.chouchouhotel.com/

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2. Description of services
The hotel offers Single / Classic / Superior / Deluxe / Junior Suite / Junior Suite Deluxe / Suite rooms, equipped with a bathroom, Japanese toilet, Wi-Fi, and smart TV. Additional services may be available: Breakfast, Baths, Room Service.
The hotel has a 4-star rating.

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3. Rates and taxes

• Prices are listed in euros (€), inclusive of all taxes (VAT), excluding tourist tax.
• Rates include only the services expressly mentioned at the time of booking.
• The tourist tax, collected on behalf of the municipality, is €8.45 per night, per adult.

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4. Booking and payment

• All bookings must be guaranteed by a valid credit card or by a deposit.

• The balance of your stay is payable on-site, unless otherwise agreed upon in advance.
• Accepted payment methods: Credit cards, Cash

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5. Cancellation and modification policy

• Conditions vary depending on the selected rate and are specified at the time of booking.
• Unless otherwise stated in the chosen cancellation policy, cancellation is free up to 1 day
• After this deadline or in the event of a no-show, the first night will be charged.

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6. Check-in and check-out

• Rooms are available from 3:00 PM on the day of arrival and must be vacated by 12:00 PM on the day of departure.
• Please notify the hotel in case of late arrival.

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7. House rules

• The entire establishment is non-smoking.
• Pets are not allowed.
• Guests agree to respect the premises and not to disturb the peace of other guests.

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8. Theft, damage, and missing items

• The guest is responsible for any damage, loss, or theft of items belonging to the establishment (e.g., hair dryers, door hangers, glass bottles, pillows, vases, umbrellas, etc.) discovered during or after their stay.
• The hotel reserves the right to:
   
  • Charge the corresponding amount to the credit card provided at the time of booking, after notifying the guest, in accordance with the authorization granted upon acceptance of these general terms and conditions.
   
  • Demand a full refund for missing or damaged items, based on their replacement value.

9. Force majeure
The hotel cannot be held liable for any failure to perform its obligations resulting from an event of force majeure as defined by Article 1218 of the Civil Code.

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10. Personal data
The information collected is processed electronically for the purpose of managing reservations and stays. In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict, object to, and port your personal data. To exercise your rights, please contact: contact@chouchouhotel.com

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11. Mediation
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In the event of a dispute that remains unresolved after contacting the hotel, the customer may refer the matter to the consumer ombudsman free of charge:

l’AVENIR CONSO (formerly AME CONSO), 197 Boulevard Saint-Germain - 75007 PARIS

Website: www.mediationconso-ame.com

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12. Governing law and jurisdiction
These general terms and conditions are governed by French law. In the event of a dispute, the courts within the jurisdiction where the hotel is located shall have exclusive competence.

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